GENERAL TERMS OF RENTAL AGREEMENT

The terms contained in these General Terms of the rental agreement (hereinafter referred to as “General Terms”) have the following meanings:

1. “Lessor” – ZORA RENTA CAR d.o.o.
2. “Lessee” – a legal or natural person, an organization that rents a vehicle in accordance with these General Terms.
3. “Driver” – a natural person authorized to drive the rented vehicle, responsible for complying with the Agreement and the provisions of the General Terms.
4. “Additional Driver” – for an additional daily fee, another natural person, in addition to the driver, authorized to drive the rented vehicle, responsible for complying with the Agreement and the provisions of the General Terms.
5. “Vehicle” – the vehicle specified in the Rental Agreement. Vehicle rental can be short-term and long-term. Short-term rental lasts up to 30 days. Long-term rental is only possible with legal entities.

Authorized Vehicle Operation Article 1. Persons over 21 years of age, holding a valid driver’s license for a minimum of 2 years, are authorized to operate the vehicle. Under no circumstances should the vehicle be operated in the following cases:

1. a person not specified as the Lessee or Driver/Additional Driver in the Agreement,
2. a person under the influence of alcohol, sedatives, narcotics, sleeping aids, or other drugs,
3. for paid passenger and cargo transport,
4. outside the borders of Bosnia and Herzegovina, except with the prior written consent of the Lessor,
5. for participation in sports competitions, speed trials, or races,
6. for the propulsion or towing of any vehicle or object,
7. when the vehicle is not in a roadworthy condition or is overloaded with excess passengers or luggage,
8. in violation of legal conditions and regulations related to the use, loading, or condition of the vehicle or for any illegal purposes. These limitations do not mutually exclude each other. All potential costs/penalties incurred due to the violation of these limitations are charged to the Lessee, regardless of the paid insurance. The Lessor’s liability is completely excluded.

Vehicle Pickup and Return Article 2. The Lessee takes over the vehicle in a technically sound condition and returns it in the condition in which it was taken, except for normal wear and tear, at the exact time and place specified in the Rental Agreement. The Lessor is not responsible for any damages suffered by the Lessee due to delays in the delivery of the vehicle. If, for any reason, special cleaning of the vehicle is required, the cost will be charged to the Lessee.

Extension of Rental Article 3. If the Lessee wishes to extend the rental, they must inform the Lessor or the Lessor’s representative who rented the vehicle one day (24 hours) in advance and conclude a new Rental Agreement. Otherwise, it will be considered that the Lessee has unlawfully appropriated the vehicle, about which the Lessor will notify the relevant authorities.

Mileage Article 4. The short-term rental agreement includes an unlimited number of kilometers traveled. In the case of a long-term rental agreement, the agreement determines the allowed mileage.

Fuel Article 5. The Lessee takes over and returns the vehicle with a full tank of fuel. Otherwise, the Lessee will be charged the cost of fuel up to the full tank according to the Lessor’s current price list.

Vehicle Maintenance Article 6. The Lessee is obliged to treat the rented vehicle with the care of a good host and ensure that the rented vehicle, when left unattended, is always properly locked with closed windows, and that the vehicle documents are with the Lessee (not in the vehicle). The Lessee is obliged to regularly check the engine and oil, as well as water in the radiator, battery, and tire pressure. The Lessee is obliged to change the engine oil every 10,000 km, exclusively at the Lessor’s service. The Lessee is responsible for any damage caused by inadequate vehicle maintenance. If the vehicle reaches the mileage at which regular service is planned during the rental period, the Lessee is obliged to inform the Lessor and bring the vehicle exclusively to the Lessor’s service. The Lessee does not bear the cost of regular service performed outside the Lessor’s service if they have received written consent to do so.

Breakdowns Article 7. All repairs and/or replacements of vehicle parts must be carried out exclusively in the Lessor’s service. Otherwise, the Lessee is responsible for any potential damage. In case any part of the vehicle is replaced or lost without authorization, compensation for the damage will be charged at three times the market value of that part. In the event of malfunctions caused by the Lessee’s negligence or carelessness, the Lessee bears the cost of repair and lost profits. If, due to a malfunction, the rented vehicle is not roadworthy, the Lessee is obliged to secure the vehicle from further damage and immediately inform the Lessor. The Lessor is not responsible for any damage suffered by the Lessee due to a breakdown during the rental. Except for changes specified in this article, the Lessee is not authorized to make any other changes to the vehicle.

Documents Article 8. The Lessee takes over the vehicle with all necessary documents. In case the Lessee loses any of the documents, keys, license plates, etc., they will be additionally charged for the costs incurred according to the Lessor’s price list.

Vehicle Insurance Article 9. All vehicles of the Lessor are insured for liability for damage caused to a third party. In any case, the insurance does not cover:

1. any damage caused intentionally or negligently,
2. theft if the Lessee does not possess the keys and vehicle documentation (especially the traffic permit),
3. any damage or loss of the vehicle not reported to the relevant police station or for which there is no police report,
4. tire damage,
5. damage to the lower structure of the vehicle, gearbox and clutches, the interior of the vehicle, and the windshield caused by the driver’s negligence,
6. engine damage caused by a lack of oil, pouring the wrong type of fuel, or careless use of the vehicle,
7. damage caused by a driver under the influence of alcohol, drugs, or similar intoxicants,
8. damage caused by an unauthorized driver,
9. any damage to the vehicle not reported to the relevant police station. In all these cases, the Lessee will be charged for the amount of damage caused, up to the amount determined by relevant legal or natural persons competent to assess the damage. In the case of total damage, the Lessee will be charged up to the value of the vehicle as well as the amount of lost profit arising from the specific case. In case of any damage, traffic accident, or theft of the vehicle, the Lessee is obliged to inform the Lessor immediately and report the event to the competent police station.

Passenger Insurance Article 10. For an additional daily surcharge, according to the valid insurance price list, passengers are insured up to the amount of the insurance policy in the event of death or disability as a result of an accident involving the rented vehicle.

Damages Article 11. The Lessee is responsible for any loss or damage to the vehicle caused intentionally or negligently by the Lessee or as a result of non-compliance with the Agreement or General Terms. The Lessee is obliged to settle all damages incurred in this way, as well as lost profits up to the full value of the vehicle, unless the responsibility is redeemed by a daily surcharge for specific types of insurance determined by the Lessor’s valid Services price list.

Loss of Property Article 12. The Lessor is not responsible for any damage or loss of the Lessee’s property or the property of other persons stored or transported in or on the rented vehicle, service vehicle, or Lessor’s business premises. By signing this agreement, the Lessee expressly waives any claims for damages against the Lessor in the event of the above-mentioned damage or loss.

Subleasing Article 13. The Lessee is not allowed to sublease the rented vehicle unless they have the written authorization of the Lessor.

Invoice Payment Article 14. Vehicles are rented at a daily rate in accordance with the valid price list, where one day means a period of 24 hours from the conclusion of the Vehicle Rental Agreement. Payment is made in advance in cash or by credit card if the Lessee is a natural person, except when the Lessor approves otherwise. When signing the Vehicle Rental Agreement and taking over the vehicle, the Lessee is required to preauthorize the Lessee’s credit card. The Lessor charges the vehicle rental as well as all incurred costs based on the credit card slip (completion). In addition to the rental cost, the Lessee is obliged to settle all other costs that, in accordance with the General Terms, fall on their side, all in accordance with the Lessor’s current price list. By signing this Agreement, the Lessee confirms that they agree that the Lessor, at the expense of their credit card or by some other means of payment, collects all costs of repairs, breakdowns, or loss discovered within 24 hours after the vehicle is returned, which the Lessee has not informed the Lessor about in accordance with the vehicle return procedure. Also, the Lessor is authorized in the same way to collect the cost of all traffic offenses, parking, and other fines incurred during the rental period, increased by any manipulative costs.

Vehicle Inspection and Confiscation Article 15. The Lessor has the right to inspect any vehicle at any time. If it is determined that the Lessee is violating any provision of the Agreement or General Terms, the Lessor is authorized to confiscate the vehicle and immediately terminate the Vehicle Rental Agreement.

Personal Data Article 16. Copies of the Lessee’s personal documents are mandatory attachments to the Vehicle Rental Agreement. The Lessee voluntarily provides personal information, and it will be used only for the Lessor’s needs. The Lessee gives permission to use their personal data for the purpose of the Lessor’s marketing campaigns. The Lessor may request the Lessee to leave some of their original documents with the Lessor for the duration of the rental, with the prior consent of the Lessee.

Amendments and Additions Article 17. Amendments and additions to the Agreement and General Terms are valid only in writing. If any provision of these General Terms is invalid, it does not affect the invalidity or nullity of the Agreement or the entire General Terms.

Guarantees Article 18. By signing the Vehicle Rental Agreement, the Lessee unconditionally accepts the Lessor’s General Terms and guarantees compliance with the minimum age requirements for driving a motor vehicle and the accuracy of all stated information. The Lessee, by signing the Vehicle Rental Agreement and General Terms, confirms their agreement that the following are obliged to pay all costs incurred under the Vehicle Rental Agreement:

1. Lessee
2. Driver – in case the Lessee refuses to pay the obligation in full or in part under the Vehicle Rental Agreement
3. Additional Driver – in case the Lessee or the driver refuses to pay the obligation under this vehicle rental agreement in full or in part. When taking over the vehicle, the Lessee will pay the Lessor a deposit in case of damage to the car that occurred during the rental period.

ZORA STAN DOO SARAJEVO SARAJEVO, MARCH 1, 2024